Our Customer Service Department is open 9am to 5pm EST Monday through Friday except for holidays. For information on general issues and questions about our web site or web orders, please contact us at 888-906-1341 or web@tailactivewear.com.

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Tail Activewear

We aim to ship all orders within 1-2 business days from the date of your order confirmation. We make every effort to process orders received before 3pm EST the same day; any orders placed after 3pm EST will be processed on the following business day. Orders placed Friday after 3pm EST will ship the following Monday. Orders do not ship on weekends or US federal holidays.All orders are fulfilled by our warehouse, located in Miami, Florida.You will be emailed UPS tracking information when the order ships. After you receive your shipping confirmation and tracking information, you can track your order at <a href="https://www.ups.com/track">https://www.ups.com/track</a>. Orders are shipped Monday - Friday. Expedited orders include business days only (Monday - Friday).Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays.

We aim to ship all orders within 1-2 business days from the date of your order confirmation. We make every effort to process orders received before 3pm EST the same day; any orders placed after 3pm EST will be processed on the following business day.

When will my order ship?

Orders

Can I cancel or change my order?

How do I apply a discount code?

I forgot to apply my discount code.

How can I check my order status?

My order says it was delivered, but I can't find it.

Can I get a price adjustment?

What are my payment options?

How do I redeem a gift card?

Do you charge sales tax?

Will I receive an order confirmation?

Why was my order cancelled?

How can I be sure I'm shopping on a trusted Tail website?

What are my shipping options?

Do you offer expedited shipping?

Do you ship internationally?

Shipping

What is your return policy?

What is the Free Unlimited Return for $2.98 via Redo?

How do I start a return?

How can I exchange for a different size or item?

I received a damaged or incorrect item.

How can I tell if an item is Final Sale?

How can I return or exchange an item purchased somewhere else?

Returns & Exchanges

What size should I order?

How should I care for my Tail product?

What is your lifetime warranty?

What if the item I want is out of stock?

How can I write a product review?

What sizes are available?

Products

How do I create an account?

I forgot my password.

I can't log into my account.

What is Tail Rewards: The A List?

How do I create an account for your loyalty program?

How do I redeem my loyalty points?

How can I change the email address on my account?

Account & Loyalty Program

Do you have any discount codes available?

How do I unsubscribe?

How do I stop receiving text messages?

How do I stop receiving your postcards in the mail?

Can I use more than one discount code?

Promotions

Do you have any store locations?

Are there employment opportunities at Tail?

Other

When will my order ship?Updated 4 months ago